All CINCO jewels are designed and handmade in Portugal, Europe.
CINCO jewelry is made of 925 sterling silver.
If you’re wondering about an order, our products, or our website, send us an email to firstname.lastname@example.org or a WHATSAPP to +351 915 780 641 (we will answer you from monday to friday, 9 am - 6 pm, Lisbon hour).
Sorry, but no, the gold pieces of silver 925 have only a bath. This kind of treatment will fade with time due to its contact with skin, clothes, surfaces, household products, perfume, hairspray, and many others.
Avoid exposing gold plated jewelry to household products, perfumes, water, which will quickly cause gold to discolor.
Jewelry storage is important as well. Between wearing them, we recommend that you place it in a suitably lined box or pouch, as the ones we offer. Don't leave them in a humid place. Frequently clean your CINCO pieces with a clean and soft tissue.
Yes, we have. We think our jewelry is made to be used to the maximum so we can repair it whenever needed. This is subject to charge. Contact us by email to email@example.com.
You can ask us but the main answer will be "Sorry, no! It will be messy for our stocks!”
We use diameter sizes. See here how to measure your size.
Did you check our boxes? They are a pretty packaging because we think every single one of you that belongs to #cincopeople should receive one. This is a wrap, our kind of wrap.
You can ask us but the main answer will be "Sorry, no! But we bet that you will love our collection!"
That you will have to wait a little but there is hope to get your favorite jewlery. You can order out of stock items with the pre-order option. The estimated delivery timewill be available when you select the product colour. Once your order has been dispatched we will send you an email with your tracking number.
When placing an order on our website for an item that is not yet released (available for pre-order), your credit or debit card is authorised and charged for the full amount of the order.
Yes you can place an order containing both pre-order and in-stock products. In-stock products will be shipped according to pre-order delivery time. But you may receive your products separately depending on their availability date.
From time to time we may offer promotional codes, either on our own website or with selected partners. If you have a promocode, please enter it at check out. Please be aware, our promocodes can expire and may need to be used within a certain time frame.
If you can't find your Order Confirmation email, please check your junk mail or spam folders. Otherwise contact our Customer Service on +351 915 780 641 or email us to firstname.lastname@example.org and we will be able to re-send your confirmation email.
No problem at all. Your exchange or returned items must arrive at our office within 14 days after you receive them. The shipping cost are not refundable. Custom products, such as engravable, cannot be returned. Read more here.
First, think again! Second (if you still want it), complete these steps:
- Prepare the receipt or the paper with your name and order number (download here).
- Make sure that the jewelry is packed in our pink boxes. (outside European Union) At the post offices, clarify on the customs declaration, on the outside of the package that it is a return and the value is 0 euros (if you don´t do this we may never receive the package and we cannot make a refund).
- To return your order to us, we recommend you to use a tracking option (we are not responsible for lost items).
- After we receive it, wait up to 7 days to receive your refund.
- The returned items must arrive at our office within 14 days after you receive them.
You are responsible for your order if you enter the wrong shipping address. Please email us immediately if you had entered incorrect information, we will update your order if it has not been shipped yet.
If your package is returned to CINCO you will be responsible for the shipping costs to send it out again.
First, check the shipping method you choose. Second, read here the regular times for delivery, only after that time we can really help you. But, if you prefer, you can send us an email to email@example.com.
CINCO is available at www.cinco-store.com and in partner stores.
Furtado & Pereira, Lda., Rua Ernesto sena de oliveira 34 rc/A 3030-378 coimbra, NIF PT515204323, firstname.lastname@example.org.