SHIPPING & RETURNS

We ship worldwide.

Your order will be dispatched within 1 business day unless you are buying something in pre-order. In that case, we will hold the other items so we can send the complete order together. You may request multiple shipments in this scenario to receive your other items sooner by contacting us at info@cinco-store.com. 

 

HANDLING & SHIPPING

Once your order has been processed you will receive a tracking number and details via email. The average transit times are as follows (please consider extra time for your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment):

COUNTRY / ZONE

TIME DELIVERY

PRICE

FREE SHIPPING

PORTUGAL

1-2 working days

3,50 euros

Over 100 euros

SPAIN

1-2 working days

4,50 euros

Over 100 euros

SPAIN ISLANDS

1-3 working days

14,00 euros

Over 100 euros

ANDORRA

1-3 working days

7,50 euros

Over 100 euros

AUSTRIA

1-3 working days

7,50 euros

Over 100 euros

BELGIUM

1-3 working days

7,50 euros

Over 100 euros

DENMARK

1-3 working days

7,50 euros

Over 100 euros

FINLAND

1-3 working days

7,50 euros

Over 100 euros

FRANCE

1-3 working days

7,50 euros

Over 100 euros

GERMANY

1-3 working days

7,50 euros

Over 100 euros

GIBRALTAR

1-3 working days

7,50 euros

Over 100 euros

GREECE

1-3 working days

7,50 euros

Over 100 euros

GREENLAND

1-3 working days

7,50 euros

Over 100 euros

ICELAND

1-3 working days

7,50 euros

Over 100 euros

IRELAND

1-3 working days

7,50 euros

Over 100 euros

ITALY

1-3 working days

7,50 euros

Over 100 euros

LIECHTENSTEIN

1-3 working days

7,50 euros

Over 100 euros

LUXEMBOURG

1-3 working days

7,50 euros

Over 100 euros

MONACO

1-3 working days

7,50 euros

Over 100 euros

NETHERLANDS

1-3 working days

7,50 euros

Over 100 euros

NORWAY

1-3 working days

7,50 euros

Over 100 euros

SWEDEN

1-3 working days

7,50 euros

Over 100 euros

SWITZERLAND

1-3 working days

7,50 euros

Over 100 euros

UNITED KINGDOM

1-3 working days

7,50 euros

Over 100 euros

UNITED STATES

1-5 working days

8,00 euros

Over 100 euros

CANADA

1-5 working days

8,00 euros

Over 100 euros

MEXICO

1-5 working days

8,00 euros

Over 100 euros

AUSTRALIA

2-5 working days

10,00 euros

Over 100 euros

KOREA (THE REPUBLIC OF)

2-5 working days

10,00 euros

Over 100 euros

HONG KONG

2-5 working days

10,00 euros

Over 100 euros

TAIWAN

2-5 working days

10,00 euros

Over 100 euros

CHINA

2-5 working days

10,00 euros

Over 100 euros

SINGAPORE

2-5 working days

10,00 euros

Over 100 euros

JAPAN

2-5 working days

10,00 euros

Over 100 euros

REST OF THE WORLD

2-5 working days

10,00 euros

Over 100 euros

 

Delivery is made from Monday to Friday during working hours. If you are not at home we recommend that you gave us an alternative address. If you choose to refuse your order package, you will be responsible for any duties, taxes and/or customs charges that are incurred and the cost of returning the package to our portuguese address. This amount will be deducted from your refund. If the costs are bigger than the cost of order your order will be abandoned.

We are based in Portugal (Europe), so please note that the customer is responsible for the payment of any extra duties, customs, import charges or taxes imposed by the destination country. No charges or customs will be applied to orders delivered to countries within the European Union.

Please double check all personal and postage details when completing your order as CINCO does not take responsibility for missing packages (phone number, correct email, door number, ...). We may not accepted deliver to PO.

 

TRACKING - check here were your order is:

  

 

RETURNS

Your returned items must arrive at our office within 14 days after you receive them. We do not offer free returns or pre-paid labels. Custom products, such as engravable, cannot be returned.

You may receive a refund or store credit of your purchase price before shipping costs once the item has been returned in its original condition.

If our tests prove that the items were already worn or changed (except for fitting purposes), we will not accept them. The items will be sent again to the customer, with no warning.

We are not responsible for returned items lost in the mail or customs, so please collect your tracking information for good measure.

Please follow this steps: 

  • Prepare the return formulary with your name and order number (if you don´t have the return page print here).
  • Make sure that the jewelry is packed in our boxes.
  • (outside European Union) At the post offices, clarify on the customs declaration, on the outside of the package please mark it as "RETURNED GOODS" and declare 0 euros to avoid any customs charges. We are not responsible for any charges on packages returned by customs. (if you don´t do this we may never receive the package and we cannot make a refund).

After we receive the items, allow 1-7 business days for refund, without shipping costs.

 

EXCHANGES

Follow the same procedure as for returns but fulfill the exchange field. You will receive a store credit of your purchase price before shipping costs (or duties costs) once the item has been returned in its original condition.