unless you pre-order something, your order will ship within 1-2 business days. in this case, we will hold your other items and ship your order together. you may request multiple shipments in this scenario to receive your other items sooner by contacting us at info@cinco-store.com. your credit or debit card will be authorized and charged for the full amount of your order when you place an order on our website for an item that is not yet released [available for pre-order].

you may place an order that includes both pre-order and in-stock products. in-stock products will ship according to the pre-order shipping time. however, depending on the availability date, you may receive your products separately.

we are unable to ship to switzerland, india and brazil due to customs restrictions. in addition, our services to russia and belarus have been suspended. as a result, there will be no shipments to these countries until further notice.

handling & shipping

once your order has been processed, you will receive a tracking number and details via email. this service includes personal delivery with signature. if you choose another method, cinco is not responsible. average delivery times are as follows [please allow extra time for your customs check and don't forget that if you choose an item in pre-order, this time frame starts after shipment]:

shipping zones:

— international zone 1: 1-5 working days/ 7,50€ / free shipping over 150 euros

united arab emirates, austria, australia, belgium, canada, czechia, germany, denmark, finland, france, united kingdom, hong kong sar, ireland, israel, italy, japan, south korea, malaysia, netherlands, norway, new zealand, poland, sweden, singapore, romania 

— international zone 2: 2-6 working days/ 10€ / free shipping over 150 euros

afghanistan, aland islands, albania, algeria, andorra, angola, anguilla, antigua & barbuda, argentina, armenia, aruba, ascension island, azerbaijan, bahamas, bahrain, bangladesh, barbados, belize, benin, bermuda, bhutan, bolivia, bosnia & herzegovina, botswana, british indian ocean territory, british virgin islands, brunei, bulgaria, burkina faso, burundi, cambodia, cameroon, cape verde, caribbean netherlands, cayman islands, central african republic, chad, chile, china, christmas island, cocos (keeling) islands, colombia, comoros, congo - brazzaville, congo - kinshasa, cook islands, costa rica, croatia, curaçao, cyprus, côte d’ivoire, djibouti, dominica, dominican republic, ecuador, egypt, el salvador, equatorial guinea, eritrea, estonia, eswatini, ethiopia, falkland islands, faroe islands, fiji, french guiana, french polynesia, gabon, gambia, georgia, ghana, gibraltar, greece, greenland, grenada, guadeloupe, guatemala, guernsey, guinea, guinea-bissau, guyana, haiti, honduras, hungary, iceland, india, indonesia, iraq, isle of man, jamaica, jersey, jordan, kazakhstan, kenya, kiribati, kosovo, kuwait, kyrgyzstan, laos, latvia, lebanon, lesotho, liberia, libya, liechtenstein, lithuania, luxembourg, macao sar, madagascar, malawi, maldives, mali, malta, martinique, mauritania, mauritius, mayotte, mexico, moldova, monaco, mongolia, montenegro, montserrat, morocco, mozambique, myanmar (burma), namibia, nauru, nepal, new caledonia, nicaragua, niger, nigeria, niue, norfolk island, north macedonia, oman, pakistan, palestinian territories, panama, papua new guinea, paraguay, peru, philippines, pitcairn islands, qatar, réunion, rwanda, samoa, san marino, são tomé & príncipe, saudi arabia, senegal, serbia, seychelles, sierra leone, sint maarten, slovakia, slovenia, solomon islands, somalia, south africa, south sudan, sri lanka, st. barthélemy, st. helena, st. kitts & nevis, st. lucia, st. martin, st. pierre & miquelon, st. vincent & grenadines, sudan, suriname, svalbard & jan mayen, taiwan, tajikistan, tanzania, thailand, timor-leste, togo, tokelau, tonga, trinidad & tobago, tristan da cunha, tunisia, turkey, turkmenistan, turks & caicos islands, tuvalu, u.s. outlying islands, uganda, ukraine, uruguay, uzbekistan, vanuatu, vatican city, venezuela, vietnam, wallis & futuna, western sahara, yemen, zambia, zimbabwe

— united states: 1- 3 working days/ $8 / free shipping over 150 euros

— portugal: 1 - 2/ working days/ 3,5€ / free shipping over 150 euros

— spain: 1- 3working days/ 3,5€ / free shipping over 150 euros

— spain, islands: 1- 3 working days/ 15€ / free shipping over 150 euros