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congratulations! your order qualifies for free shipping you are $150 away from free shipping

we believe getting your order should be as simple as possible

SHIPPING AND DELIVERY

find the perfect option for your needs. our reliable shipping options and transparent delivery times make it easier than ever to receive your favorite pieces

your delivery options

our delivery options may vary. check what's currently available at checkout.

  • delivery between 9am-5pm, monday to friday
  • receive your purchases in 1-3 business days after your order has been accepted

your credit or debit card will be authorized and charged for the full amount of your order when you place an order on our website for an item that has not been released. 

pre order delivery

your order will be shipped within 1 business day unless you purchase something in pre-order. in that case, we will hold the other items so we can ship the complete order together.

you can place an order that includes both pre-order and in-stock products. in-stock products will ship according to the pre-order shipping time. however, depending on availability, you may receive your products separately.y.

our delivery partners

depending on your location, the courier service that delivers your order may differ to the delivery partner who collects your return.

DHL
our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL on demand delivery (ODD). whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.

once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. if ODD is available in your location, this message will also contain a link to the DHL website. all you need is your tracking (shipment waybill) number.

here’s a few options you can select to customize your delivery:

— schedule your delivery

if your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.

where available, you’ll also be able to select a timed window to receive your order.

— signature release

if you’d prefer not to sign for your delivery, you can remove the signature requirement. please note that if you choose to remove this, CINCO (furtado & pereira, lda) and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

— leave with neighbour

request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, CINCO (furtado & pereira, lda) and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.

— collection from a DHL service point

if you won’t be in for your delivery, you can choose to pick this up from DHL service point.

DHL ODD will show you the nearest DHL service points, so you can select which one works best for you. they’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.

to collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:

  • a photographic ID (e.g. passport or driving license)
  • your email/SMS notification from DHL

— vacation hold

still on vacation? you can request DHL to hold your delivery for up to 30 calendar days for you. where available, you’ll also be able to select a timed window to receive your delivery.

NACEX
our shipping partner, NACEX, will deliver your order the next day (from 9am to 7pm on weekdays). once your order has left us and is with NACEX, they will contact you via SMS and/or email to let you know when to expect delivery.

here are some options you can choose to customize your delivery:

— change the date or time of delivery

if your estimated delivery date doesn't work, please contact NACEX by email or phone (800 200 077) to arrange the best time for you.

— allow someone else to receive your order

the shipment may be picked up by someone other than the person for whom it was intended, as long as a signed release is available from the recipient. please note that if you choose this, CINCO (furtado & pereira, lda) and NACEX cannot be held responsible for any loss or damage that may occur once your order has been delivered.

— pick up at a NACEX service center

if you won't be available to collect your order, you can arrange to collect it from a NACEX service centre. please see the list here.

order tracking

once your order has been processed, you will receive a tracking number and details via email. delivery is made monday through friday during business hours.

our shipping restrictions

we are unable to ship to switzerland, russia, belarus, india and brazil due to customs restrictions.

as we are unable to ship to certain areas, we suggest you select another shipping destination or contact our customer support to help you find an alternative purchase.

customs information

outside the european union, your jewelry purchase may be subject to customs delays that neither we nor our shipping partner can mitigate.

we are not responsible for any taxes or duties that may apply to international orders.

however, no duties or taxes will apply to orders delivered to countries within the european union and the united kingdom.

shipping zones & prices

international zone 1: 1 to 5 working days, 7.50 euros and free shipping over 150 euros

countries: united arab emirates, austria, australia, belgium, canada, czechia, germany, denmark, finland, france, united kingdom, hong kong sar, ireland, italy, japan, south korea, malaysia, netherlands, norway, new zealand, poland, sweden, singapore, romania 

international zone 2: 2 to 6 working days, 10 euros and free shipping over 150 euros

countries: afghanistan, aland islands, albania, algeria, andorra, angola, anguilla, antigua & barbuda, argentina, armenia, aruba, ascension island, azerbaijan, bahamas, bahrain, bangladesh, barbados, belize, benin, bermuda, bhutan, bolivia, bosnia & herzegovina, botswana, british indian ocean territory, british virgin islands, brunei, bulgaria, burkina faso, burundi, cambodia, cameroon, cape verde, caribbean netherlands, cayman islands, central african republic, chad, chile, china, christmas island, cocos (keeling) islands, colombia, comoros, congo - brazzaville, congo - kinshasa, cook islands, costa rica, croatia, curaçao, cyprus, côte d’ivoire, djibouti, dominica, dominican republic, ecuador, egypt, el salvador, equatorial guinea, eritrea, estonia, eswatini, ethiopia, falkland islands, faroe islands, fiji, french guiana, french polynesia, gabon, gambia, georgia, ghana, gibraltar, greece, greenland, grenada, guadeloupe, guatemala, guernsey, guinea, guinea-bissau, guyana, haiti, honduras, hungary, iceland, india, indonesia, iraq, isle of man, jamaica, jersey, jordan, kazakhstan, kenya, kiribati, kosovo, kuwait, kyrgyzstan, laos, latvia, lebanon, lesotho, liberia, libya, liechtenstein, lithuania, luxembourg, macao sar, madagascar, malawi, maldives, mali, malta, martinique, mauritania, mauritius, mayotte, mexico, moldova, monaco, mongolia, montenegro, montserrat, morocco, mozambique, myanmar (burma), namibia, nauru, nepal, new caledonia, nicaragua, niger, nigeria, niue, norfolk island, north macedonia, oman, pakistan, palestinian territories, panama, papua new guinea, paraguay, peru, philippines, pitcairn islands, qatar, réunion, rwanda, samoa, san marino, são tomé & príncipe, saudi arabia, senegal, serbia, seychelles, sierra leone, sint maarten, slovakia, slovenia, solomon islands, somalia, south africa, south sudan, sri lanka, st. barthélemy, st. helena, st. kitts & nevis, st. lucia, st. martin, st. pierre & miquelon, st. vincent & grenadines, sudan, suriname, svalbard & jan mayen, taiwan, tajikistan, tanzania, thailand, timor-leste, togo, tokelau, tonga, trinidad & tobago, tristan da cunha, tunisia, turkey, turkmenistan, turks & caicos islands, tuvalu, u.s. outlying islands, uganda, ukraine, uruguay, uzbekistan, vanuatu, vatican city, venezuela, vietnam, wallis & futuna, western sahara, yemen, zambia, zimbabwe

united states: 1 to 3 working days, 8 dollars and free shipping over 150 euros

israel: 3 to 5 working days, 60 euros

portugal: 1 to 2 working days, 3.5 euros and free shipping over 150 euros

spain: 1 to 3 working days, 5 euros and free shipping over 150 euros

spain, islands: 1 to 3 working days, 5 euros and free shipping over 150 euros

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