Shipping policy

At CINCO, every order is prepared with care and dispatched using tracked, express services — ensuring your pieces arrive safely, wherever you are.

GENERAL SHIPPING CONDITIONS

All delivery timelines provided are estimates only and are not guaranteed.

Estimated delivery times:

  • exclude order processing time
  • exclude weekends and public holidays
  • may be affected by circumstances beyond our control, including:
    • carrier delays
    • customs procedures
    • weather conditions
    • operational or logistical disruptions

For the most accurate delivery estimate, please refer to the information provided at checkout.

Deliveries are typically made Monday to Friday, between 9:00 and 17:00, depending on the carrier.

ORDER PROCESSING

Orders are processed as quickly as possible. However:

  • processing times may vary depending on volume, campaigns or product availability
  • during promotional periods, processing times may be extended

CINCO reserves the right to delay dispatch where necessary for:

  • quality control
  • fraud prevention
  • operational reasons

SPLIT SHIPMENTS

Where items in the same order have different dispatch times (including pre-orders), CINCO may:

  • ship items separately, or
  • hold items and dispatch them together

This decision is made at CINCO’s discretion.

PRE-ORDERS

Orders containing pre-order items will follow the estimated dispatch date of the pre-order.

In-stock items included in the same order may:

  • be shipped together with the pre-order, or
  • be shipped separately, depending on availability

SHIPPING FEES

Shipping fees:

  • are calculated based on the order subtotal (before taxes and discounts)
  • are displayed at checkout
  • are non-refundable, except where required by law

Shipping conditions, including fees and thresholds, may be adjusted during promotional campaigns.